Submit account, connection or billing questions through the user panel. Describe what happened and what you have already tried to help with troubleshooting.
Use a ticket for account, order or connection issues, or to request a refund. Open the user panel, sign in as prompted, and go to the ticket section.
After submitting, check the ticket for replies and progress updates. If more information is needed, reply to the same ticket to keep the full context together.
No fixed response time has been announced. Check the ticket for progress and replies. Order verification or connection troubleshooting may require additional information.
Submitting a ticket does not mean the issue has been resolved. While you wait, check the Help Center. Keep updates about the same issue in the original ticket so troubleshooting details stay together.
Browse GuidesThe user-panel ticket system is the current contact channel. The options below do not have published, usable addresses and cannot be used to submit requests or check progress.
No contact email has been published. For account, billing or refund questions, use the ticket system. There is no email support channel or published email response time.
No Telegram contact account has been published. For connection questions or to provide troubleshooting details, use the ticket system. Telegram support arrangements and response times have not been announced.
Share only the information needed for your issue. There is no need to upload your full account page.
Include your platform, the message shown in your client, the selected region and route type, and roughly when the issue occurred. Describe your network environment and list what you have already tried, such as switching routes or reconnecting.
If only one website or app is affected, name the service and say whether it will not open, disconnects, or loads slowly. Redact account details and subscription links from screenshots.
Include the plan name, order status and the page showing the discrepancy. For payment issues, specify whether you used Alipay, WeChat Pay or USDT, and provide the relevant order record. Do not send your payment password or full payment account details.
Monthly subscription data resets each month on the activation date. When you upgrade mid-cycle, the price difference is converted into remaining days. Data packages do not expire and remain available until used. Review the plan details, then describe what needs checking.
VPNOB offers a 7-day no-questions-asked refund. Submit your request through a user-panel ticket, include the relevant order, and check for updates in the same ticket. See the Terms of Service for details on eligibility.
First, check that your username is correct and that your password has no capitalization or spacing errors. VPNOB does not require an email address to create an account; sign-up uses a username and password. Keep your login details safe.
If you still can't access your account, check the account guidance in the Help Center and follow the message shown in the user panel. No contact address outside the panel has been published, and this page does not promise an alternative support channel.
Read the Privacy PolicyDo not send account passwords, subscription links, access tokens or keys. Share only what's needed to identify the issue, and redact sensitive information in screenshots.